86%

Of Customers Will Leave After Just Two Bad Experiences

And 1 in 5 will leave after just one.

We’ll help you find and fix the high-friction moments that are killing conversions and quietly driving customers away.

Fill out the form to apply for a complimentary CX SpotCheck. If you’re selected, someone from SH/FT will be in touch.

Most brands don’t even realize it’s happening until it’s too late.

Apply now for a free CX SpotCheck:

A Complimentary Digital Experience Audit By SH/FT

SH/FT x CX

What’s A CX SpotCheck?

A no-cost, no-obligation, high-impact assessment where one of SH/FT’s senior CX experts evaluates your public-facing customer journey. We pinpoint friction. We diagnose conversion leaks. Then we deliver a prioritized roadmap to help you fix it–fast.

Shift towards CX possibilities

What We Assess

  • Journey continuity between platforms
  • App adoption and usability
  • Site speed, accessibility, and mobile responsiveness
  • Brand consistency across channels
  • Content findability and search performance
  • Checkout abandonment risks

How It Works

Step 1:

 

 

Book Your Intro Call

Step 2:

 

 

Sign An NDA

Step 3:

 

 

Get Your CX SpotCheck

What You Get

Discovery Session

 

We align on your goals, pain points, and current CX strategy.

Expert  Analysis

 

Our team reviews your website, ecommerce flow, app UX, and outbound communications across devices and channels.

Diagnostics Report

 

A straight-talking, insight-packed breakdown of what’s working, what’s not, and where you’re losing customers.

Roadmap  Readout

 

Clear, actionable next steps delivered by experts who have been there, fixed that.

You Can’t Optimize What You Can’t See

Let’s uncover your CX blindspots–before your customers do.

Apply now for a free CX SpotCheck: