Saved-State Journeys: From Pause to Progress in under 90 Seconds

by Shawna Lachmansingh | Aug 12, 2025 | Customer Experiences

A Conversation with Toyin Powell from WSAudiology: Client Success Story

by Drew Nowacoski | Aug 8, 2025 | Customer Experiences, Shift Case Studies

Experience Without Friction: An AI Blueprint for Omnichannel Mastery

by Shawna Lachmansingh | Jul 9, 2025 | AI, Customer Experiences

From Sign-Up to Stickiness: Designing a Customer Experience That Nudges FinServ Users to Act

by Shawna Lachmansingh | Jun 13, 2025 | Customer Experiences, UX Design

Plugging the Enterprise Revenue Leak: Unifying Customer Experience to Drive Growth Across Financial Services

by Isaac Ferreira | Jun 10, 2025 | Customer Experiences, Customer lifecycle, Experience Design, Journey Mapping, Process & Workflow Design

Your Email Newsletter Is Boring—Turn It Into A Mini-App

by Isaac Ferreira | May 20, 2025 | Email Marketing, UX Design