Navigating Change: How to Keep Your Best Ideas Alive When Everything Else is Shifting

by JT Bricker | Aug 13, 2025 | Change Management

Saved-State Journeys: From Pause to Progress in under 90 Seconds

by Shawna Lachmansingh | Aug 12, 2025 | Customer Experiences

A Conversation with Toyin Powell from WSAudiology: Client Success Story

by Drew Nowacoski | Aug 8, 2025 | Customer Experiences, Shift Case Studies

Google Subscription Management Changes

by Jessica Koth | Jul 18, 2025 | Campaign Performance, Deliverability, Email Marketing

SH/FT Appoints Craig Ayers as Chief Operations Officer and Chief Finance Officer

by Shift Paradigm | Jul 10, 2025 | - Insights Press, Shift News

Experience Without Friction: An AI Blueprint for Omnichannel Mastery

by Shawna Lachmansingh | Jul 9, 2025 | AI, Customer Experiences

From Execution to Intelligence: Strategic AI in Marketing Operations

by Beth Corby | Jun 23, 2025 | AI, Marketing Automation Platforms, Marketo

From Sign-Up to Stickiness: Designing a Customer Experience That Nudges FinServ Users to Act

by Shawna Lachmansingh | Jun 13, 2025 | Customer Experiences, UX Design

Plugging the Enterprise Revenue Leak: Unifying Customer Experience to Drive Growth Across Financial Services

by Isaac Ferreira | Jun 10, 2025 | Customer Experiences, Customer lifecycle, Experience Design, Journey Mapping, Process & Workflow Design

Your Email Newsletter Is Boring—Turn It Into A Mini-App

by Isaac Ferreira | May 20, 2025 | Email Marketing, UX Design