Plugging the Enterprise Revenue Leak: Unifying Customer Experience to Drive Growth Across Financial Services

by Isaac Ferreira | Jun 10, 2025 | Customer Experiences, Customer lifecycle, Experience Design, Journey Mapping, Process & Workflow Design

Squiggly is the New Linear: Navigating Complex Lead Lifecycles

by Kim Allen | May 19, 2025 | Customer lifecycle, Customer Relationship Management, Data Strategy & Design, Lead Management, Salesforce, Technology Strategy

Love it or List it, Marketing Automation Platform (MAP) Edition

by Kim Allen | Mar 26, 2025 | MarTech Optimization, Needs & Gap Analysis, Platform Migration & Implementation, Process & Workflow Design, Technology Architecture & Design, Technology Rollouts, Technology Strategy

The Secret to Successful Enterprise Tech? Change Management

by Christina Mastrocola | Mar 26, 2025 | AI, Change Management, MarTech Optimization, Needs & Gap Analysis, Revenue Operations, ROI, Technology Rollouts

First Look at Marketo’s New Email Editor

by Natsha Ness | Mar 24, 2025 | Email Marketing, Marketing Automation Platforms, Marketo, MarTech Optimization

The 5 Telltale Signs Your CRM is Struggling

by Rick Craig | Mar 5, 2025 | Compliance & Governance, Customer Relationship Management, MarTech Optimization, Needs & Gap Analysis, Salesforce